Concert Terms and Conditions
1 .Ticketing & Admission
•Each ticket admits one person only and is valid for a single entry.
•Tickets are non-refundable, non-exchangeable, and cannot be reissued if lost, stolen, or damaged.
•Resale or use of tickets for promotions, contests, or commercial purposes without prior authorization is prohibited. Tickets found to be resold may be canceled without a refund.
•The event organizer reserves the right to cancel or modify seating allocations if necessary.
•Latecomers will be allowed entry at a suitable time at the discretion of event staff. No refunds will be provided for late arrivals.
2 .Age Restrictions
•The event is open to attendees aged 12 and above.
•Attendees aged 12 to 17 must be accompanied by an adult (18+).
•Photo ID is required as proof of age.
3. Event Rules & Conduct
•Professional photography, videography, and audio recording are strictly prohibited.
•Smoking, e-cigarettes, vaping are not allowed within the venue.
•Alcohol and illegal substances are strictly prohibited.
•Crowd surfing and moshing are not allowed.
•Prohibited Items:
No outside food or beverage | No bottle or can | No umbrella | No weapon or sharp object | No laser pens, inappropriate signage, or dangerous items | No ladder or folding chair | No pets | No explosives, fireworks or airhorns | No bags larger than A4 size |No flags | No led or banner larger than A4 | No laptop or tablet |No tripod or selfie stick.
•Pass-outs or re-entry after admission is not permitted.
•In seated areas, other audience members may stand during performances, potentially obstructing views. The event organizer is not responsible for such obstructions.
4. Security & Safety
•All attendees are subject to security checks, including bag inspections.
•Prohibited items will be confiscated and not returned.
•The event organizer and staff reserve the right to refuse entry or remove attendees for unruly behaviour or breaches of these terms.
•Attendees assume personal responsibility for their safety and belongings at the venue.
5. Wristbands & Entry
•Wristbands must be worn at all times. Lost or damaged wristbands will not be replaced.
•Wristbands can only be redeemed with:
(1) A valid e-ticket (digital or printed).
(2) A valid photo ID or passport matching the ticket purchase, if necessary, as requested by security.
•Entry may be denied to ticket holders with tampered, unauthorized, or counterfeit tickets or wristbands.
6. Event Changes & Cancellations
•Artist performance times are subject to change without prior notice.
•The event organizer reserves the right to cancel, reschedule, or relocate the event due to unforeseen circumstances.
•In case of an official cancellation, refunds will be executed based on ticket price exclude RM4 ticket fees and payment processing charges.
7. General Information
•Seating disputes must be resolved before the show starts.
•For issues on the event day, contact Information Counter for assistance.
8. By purchasing a ticket and attending the event, you agree to comply with these terms and conditions. Failure to adhere may result in removal from the venue without compensation.